FAQs

Contact

For all things store and order related your can reach us at help@sincerelyscout.com. If you want to talk about something fun I'm at brooklyn@sincerelyscout.com or @brooklyncoats

Care Instructions

All of our fabrics are carefully selected to keep their vibrant color, and are pre-washed and colorfast. To keep them looking their best we recommend - machine wash cold, lay flat to dry, and warm iron if needed.

Sizing

 

Shipping / Returns

Shipping: we currently offer $8 flat rate shipping anywhere in the contiguous US (lower 48). If you are interested in shipping outside of this region, please contact us at help@sincerelyscout.com to discuss options. 

Returns: we work hard to make high quality pieces that you and your little one will love. If you run into issues, we accept unworn items in original packaging for a full refund. To process a return, contact help@sincerelyscout.com within 14 days of receiving your item. If you receive a refund, the cost of return shipping will be deducted from your refund. Returns will not be processed more than 14 days after original shipment delivery date. 

Refunds: once your return is received and inspected, we will send you an email to notify you that we have received your returned item. You will receive a full refund (less cost of return shipping) if the item is new and unworn condition. All refunds will be to the original method of payment.

If you have any additional questions regarding returns please don't hesitate to contact us.